We're here to help with product questions, order updates, returns, and anything else you need to make your Homely Roots experience simple.
Track your order, get updates, or ask about a purchase you've made.
Start a 30-day return, exchange items, or check on a refund status.
Ask about materials, care instructions, or the right size for your space.
Get help with delivery times, missing parcels, or address changes.
We respond to every message within 1–2 business days.
We'll get back to you within 1–2 business days.
Response time: 1–2 business days. We're a small team and read every message personally.
Not right for your home? Simply reach out within 30 days for a full refund.
Standard US shipping takes 3–5 business days after a 1–2 day processing window. Express 1–2 day options are available at checkout. International orders typically arrive within 6–12 business days.
We offer a 30-day money-back guarantee on all items. If you're not satisfied for any reason, email us at hello@homelyroots.us and we'll arrange a return or exchange with no hassle.
We process orders quickly. If you need to change or cancel, contact us at hello@homelyroots.us within 2 hours of placing your order and we'll do our best to help before it ships.
Once your order ships, you'll receive a tracking confirmation email with a link to follow your package. You can also check your order status by emailing us with your order number.