Refund Policy
We want you to love every corner of your home. If a piece doesn't feel right in your space, we offer hassle-free returns and exchanges within 30 days of delivery.
30-Day Guarantee
Items must be in their original condition and packaging. To initiate a return, simply email us at hello@homelyroots.us with your order number, and our support team will send you a pre-paid return shipping label.
Return Shipping Fees
We provide free return shipping labels for all domestic orders within the United States. No restocking fees or deductions will be applied.
Exchanges & Damaged Items
If your item arrives damaged or defective, please contact us immediately. We will ship a replacement at no cost to you. If you would like to exchange an item for a different size or color, we will arrange a direct exchange swap.
Privacy Policy
Homely Roots values your trust and is committed to protecting your personal information. This Privacy Policy details how we collect, use, and secure your data when you visit and buy from our store.
Information We Collect
When you place an order, we collect details necessary to process shipping and payments, including:
- Name and contact information (email, phone number)
- Billing and shipping addresses
- Payment tokens processed securely through certified payment providers (Stripe/PayPal)
Cookies & Tracking
We use session cookies and local storage tokens to handle your active shopping bag contents and session details. No persistent cross-site tracking or advertising pixels are used.
Sharing of Data
We do not sell your personal data. We only share customer data with trusted third-party providers required to fulfill orders (e.g., shipping carriers and payment gateways).
Terms of Service
Welcome to Homely Roots. By browsing and purchasing from this website, you agree to comply with and be bound by the following terms and conditions of use.
Online Store Terms
You may not use our home goods products for any unauthorized or illegal purposes. All graphic assets, code designs, product copy, and photographs on this website are protected under copyright and trademark intellectual property rights owned by Homely Roots.
Accuracy of Billing & Account Details
We reserve the right to refuse or limit orders that appear to be placed by dealers or resellers. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
Modifications to Services and Prices
Prices for our home essentials are subject to change without notice. We reserve the right to modify or discontinue features or products at any time.